Shipping policy

1. Order processing

All orders placed on Sovala are prepared with care. The processing time is approximately 48 business hours after payment has been confirmed.

This time corresponds to the preparation, quality check and handover of your order prior to shipment.

2. Delivery times

Delivery times may vary depending on the product, the supplier and the delivery address. As a general rule:

These timeframes are provided as a guide and may vary during peak periods or depending on the destination.

3. Carriers

We work with several well-known carriers such as La Poste, DHL, UPS and other logistics partners, selected based on the delivery country and the type of parcel.

This flexibility allows us to ensure reliable delivery tailored to each order.

4. Order tracking

Once your order has been dispatched, a tracking number will be sent to you by email, generally within 48 hours.

You can also track your parcel directly on our website via the "Track my order" tab.

5. Delivery areas and costs

6. Shipping issues

In the event of a problem during delivery (incorrect address, damaged or lost parcel), our customer service team handles each situation on a case-by-case basis.

Our priority is to find a quick and satisfactory solution for you. Please do not hesitate to contact us as soon as you notice a problem.