How can I contact you?

Our articles on the website aim to answer all of your questions. If you cannot find what you need, you can contact us via ourcontact page or directly by email: contact@sovala.fr.

Your satisfaction is our priority. We strive to respond to all your requests as quickly as possible, the maximum response time is generally 24 to 48 hours.

Please use ONLY ONE contact method, as contacting multiple channels for the same question may delay response time for you and other customers.

Please also provide as much information as possible, such as order number (found in confirmation emails), order email address, photos... This will help us help you. as quickly as possible.

Delivery Information

We offer free delivery with tracking for all orders originating from Europe.

Our deadlines are as follows:
- Processing time: 1 to 3 working days
- Delivery time: 5 to 7 working days

These deadlines only concern the following countries: France, Belgium, Luxembourg, Switzerland, Spain, Germany.

Concerning other countries, please contact us directly for more information.

If you are unsure whether we deliver to your area, please contact us at contact@sovala.fr

We ship with reputable carriers, so you can be confident that your order will be delivered safely and on time.

How do I change my shipping address

If you have just ordered and need help changing your shipping address, please contact us as soon as possible! If your order has exceeded 24 hours, our team can no longer make adjustments because it will have already been sent.

We recommend that you place a new order so that it is sent to the correct address.