FAQs

How can I contact you?

Our website articles aim to answer all your questions. If you can't find what you need, you can contact us via our contact page or directly by email: contact@sovala.fr.

Our priority is your satisfaction. We strive to respond to all your requests as quickly as possible; our response time is generally 24 to 48 hours.

Please use ONLY ONE contact method, as contacting multiple channels for the same question may delay response time for you and other customers.

Please also provide as much information as possible, such as order number (found in confirmation emails), order email address, photos... This will help us assist you as quickly as possible.

Delivery Information

We offer free tracked delivery for all European and international orders over €40.

Delivery times for European countries:

• Processing time : 1 to 3 working days
• Delivery time : 5 to 15 working days

These lead times apply to standard items. For more complex, bulky, fragile, or custom-made products, lead times may vary. Specific information for each product is provided directly in its description.

International delivery:

We also ship internationally. As with Europe, delivery is free for orders over €40. Delivery times may vary depending on the destination. We recommend contacting us directly for more information.

Delivery guarantee:

We work with trusted carriers to ensure your order is delivered safely and on time.

How do I change my delivery address?

If you've just ordered and need help changing your shipping address, please contact us as soon as possible! If your order is more than 24 hours old, our team can no longer make any adjustments as it will have already been shipped.

We recommend that you place a new order so that it is sent to the correct address.

What are your conditions for product returns?

We offer all our customers a free return within 14 days of receiving the order .

To make a return:

1. Contact our customer service via our contact page or by email : contact@sovala.fr .
2. Provide the following information :
   • The order number
   • If you would like a refund or product exchange

Return costs are entirely our responsibility, and we will ensure that your request is processed as quickly as possible.